Action Mapping: A Plan to More Effective eLearning


Highlights from Moore’s Presentation on “Action Mapping” @ the 2011 Learning Technologies conference:

  • The goal of action mapping is to design experiences, not information. We want to help learners practice making the decisions that they need to make on the job.
  • Set a measurable business (not learning) goal for your project. Show how you’ll improve business performance to justify the expense of your project.
  • Identify what people need to do in the real world to reach the goal and determine why they aren’t doing it. Lack of knowledge might not be the real problem.
  • In activities, have learners practice making the decisions that they need to make on the job; don’t make them recite information.
  • Show the realistic consequences of learners’ decisions (Bill is accidentally cut by the scalpel) and let learners draw conclusions from them. Don’t say “correct/incorrect.”
  • Have learners start with an activity, not information. Embed the necessary info in the activity and make it optional, or have learners refer to the real-world job aid.
  • Success in the decision-making activity shows that learners know the information. Avoid fact checks.
  • Surprise and failure are memorable. Let learners make mistakes—they’ll remember them.
  • Everything in your material should directly support the business goal. Have your client and subject matter expert participate in the entire process to get buy-in and avoid having to fight off the “nice to know” stuff.

About bryantanner

I'm obsessed with learning via the appropriate technology. My professional mission is to effectively deliver instruction to learners in a way that yields the greatest results for all stakeholders involved.
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